Your guests already
have the app.
Zoya answers on WhatsApp — in whatever language the guest writes in, in a voice note at 23:41 — then turns what they actually asked for into a task with a department, an owner and a clock on it.
Answering real guests today.Live in occupied rooms.
Zoya· Guest services
23:41مساء الخير، ممكن منشفتين إضافيتين من فضلك؟
Good evening — could we have two extra towels, please?Voice note, transcribed — “and one more pillow if possible”
أهلاً بك. منشفتان ووسادة في طريقهما إليك الآن، خلال ١٥ دقيقة تقريباً.
Of course. Two towels and a pillow are on their way — about fifteen minutes.Extra towels ×2, one pillow
Escalates to the duty manager at 00:12 if it isn’t closed.
No download
It runs in the app the guest already opened today
Any language
Guests write however they write. Zoya answers in the one they used
Your number
Zoya answers on the hotel’s own WhatsApp line
The request isn’t the hard part. The handoff is.
Almost every hotel can answer a guest. Far fewer can say who picked it up, whether it was finished, and what became of it when the shift turned over.
Reception is one person, and the phone is already ringing.
The request goes onto a paper pad, or into somebody’s memory.
Shift change. Nothing is handed over, because there was nothing to hand over.
The guest checks out without complaining. It appears in the review instead.
What the guest sees. What your floor sees.
One request, on one clock, from both ends. Step through it — the guest’s answer and the task on the floor carry the same timestamp, because they are the same thing happening once.
Moment 1 of 5: The message, 23:41
The message · 23:41The answer · 23:41Picked up · 23:43Done · 23:52Checkout · 08:31
WhatsAppمساء الخير، ممكن منشفتين إضافيتين من فضلك؟
Good evening — could we have two extra towels, please?Voice note, transcribed — “and one more pillow if possible”
أهلاً بك. منشفتان ووسادة في طريقهما إليك الآن، خلال ١٥ دقيقة تقريباً.
Of course. Two towels and a pillow are on their way — about fifteen minutes.سارة من قسم التدبير المنزلي في طريقها إليك.
Sara from housekeeping is bringing them up.المناشف والوسادة أمام باب غرفتك.
The towels and pillow are outside your door.صباح الخير. كيف كانت إقامتك معنا؟
Good morning. How was your stay with us?كل شيء كان ممتازاً، شكراً لكم.
Everything was excellent, thank you.Nothing. No phone rings at reception, nobody is woken, and no one writes anything on a pad.
Extra towels ×2, one pillow
Unassigned
Accepted · Sara R.
Completed 23:52
Closed · feedback logged
Record
The AI is the easy half.
Everyone has a model now. What separates a demo from an operation is what happens after the guest gets an answer.
Any language, including voice
Seven seconds of Arabic at midnight, or typing in a language nobody on the desk speaks. Zoya understands it and answers in the same one.
Role-gated routing
Work reaches the department that owns it, and only that department. A porter never sees the manager’s floor.
Escalation clocks
Anything unacknowledged climbs to the duty manager on a timer you set per department.
Scheduled requests
“Airport transfer at 06:15 on Friday” becomes a dated task with an owner, not a promise someone has to remember.
Answers from your knowledge base
Pool hours, breakfast, spa pricing, checkout policy — grounded in what you uploaded, never improvised.
Feedback in the thread
Sentiment is captured where the guest is already talking, and staff can correct it with the change attributed.
A defensible record
Every state change is timestamped and attributable, from first message to close. Useful the week a dispute lands.
Reporting that follows the shift
Response and resolution times by department, by shift and by property — not one blended average.
See it on a real night.
A pilot runs on your existing WhatsApp number and is usually live within a week. Real guests, a fortnight of nights, and then you decide.